Annual IT Surveys
Your feedback shapes technology at OHIO
Each year, OHIO IT surveys students, faculty, and staff to understand how well technology services are meeting their needs. These surveys provide valuable insight into what鈥檚 working well, where improvements are needed, and how we can better support the Bobcat community.
2026 Survey Highlights
Most Bobcats are satisfied with their overall IT support experience.
Fast, helpful support drives overall satisfaction.
This will be a focus area for the coming months.
Over the past year, we prioritized Wi-Fi reliability and performance.
What鈥檚 Working Well
IT Support: 90% rated their experiences with IT support as satisfactory.
Canvas: 95.2% rated Canvas, our Learning Management System, as satisfactory. This was the highest-rated tool we surveyed.
Wi-Fi: 89.3% of respondents are satisfied with Wi-Fi speed, and 90.6% of respondents are satisfied with Wi-Fi connectivity. Overall Wi-Fi satisfaction (91%) at OHIO is closely aligned with or exceeds satisfaction rates from peer institutions.
Focus Areas
Improve Classroom Technology reliability and consistency: Survey feedback indicates that classroom technology is generally meeting needs but lacks consistency across spaces, impacting the teaching and learning experience.
Strengthen communication and service transparency: Survey results highlight communication as a key opportunity, with users expressing uncertainty about services, changes, and outages. Improving how IT communicates will increase awareness, reduce friction, and build trust in service delivery.
Key Takeaways
Most survey respondents report they are satisfied, though fewer describe their experience as very satisfied. This suggests that while IT is consistently meeting expectations, there is an opportunity to elevate the experience and deliver greater perceived value.
A key strength continues to be interactions with IT staff. Respondents consistently rate staff as knowledgeable and helpful, reinforcing trust in the IT organization. However, this positive perception is tempered by challenges in processes and service delivery, particularly around response times, ticket routing, and overall efficiency.
Satisfaction with core technology tools varies by service but is generally satisfactory.
Overall, the data suggests that IT is well-positioned as a trusted partner but can increase its impact by focusing on clear communication, streamlined service delivery, and consistent user experiences, particularly during periods of change.
The full is available for OHIO students, faculty, and staff to view.