Annual IT Surveys
Your feedback shapes technology at OHIO
OHIO IT periodically surveys students, faculty, and staff to understand how well technology services are meeting their needs. These surveys provide valuable insight into what鈥檚 working well, where improvements are needed, and how we can better support the Bobcat community.
Take the 2026 Survey!
The 2026 Annual IT Survey is currently open. All OHIO students, faculty, and staff are encouraged to complete the survey. This year, the survey was created in collaboration with the allowing us to benchmark against peer institutions and to help us better understand how our IT services compare and where we can improve.
The survey is anonymous and should take approximately 10 minutes to complete. It's open now through Monday, April 27, 2026.
2025 Survey Highlights
Most Bobcats are satisfied with their overall IT experience.
includes students, faculty, staff, and remote users.
Fast, helpful support drives overall satisfaction.
Wi-Fi is an area we will look into further.
Users want tools that look and work more consistently.
Grad students are the happiest user group.
Online and remote Bobcats report strong experiences.
Most users had something good to say especially about support.
What鈥檚 Working Well
IT Support: 77% rated their support experience as good or excellent.
Graduate Student Satisfaction: Graduate students reported the highest satisfaction (4.22/5).
Remote Experience: Online and remote users gave high marks, especially for infrastructure and support.
Possible Focus Areas
Athens Wi-Fi: Undergraduate students rated campus Wi-Fi reliability low (3.56/5), with 28% marking it as poor.
Tool Interface Consistency: The lowest-rated item across all groups (2.2/5), with feedback pointing to confusing layouts and inconsistent design.
Mobile Usability for Staff: Many staff members reported difficulties using university systems on mobile devices.
Key Takeaways
Understanding the root cause of dissatisfaction with Athens Wi-Fi will be important in improving satisfaction among the largest group of detractors (undergraduate students).
Maintaining fast, responsive IT support is essential and is a key reason users rate their experience highly.
A long-term opportunity exists in unifying the look and feel of our digital tools to reduce confusion and frustration.