Network & Voice Infrastructure
Digital Infrastructure & Operations Portfolio
About
This portfolio delivers innovative and reliable digital infrastructure solutions that empower IT portfolios in supporting education, research, leadership, and service.
Vision
The Digital Infrastructure & Operations portfolio will be the trusted foundation of digital infrastructure, reliably connecting, empowering, and partnering with IT portfolios and distributed IT units to enable transformative experiences in education, research, leadership, and service.
Portfolio Priority
A Portfolio Priority is not the only work happening in this Portfolio, but it is the highest priority. If we do not make progress on this priority, the Portfolio will not be successful:
Develop and commit to a strategy for replacing our legacy unified communications platform. In scope are all use cases of VOIP phones and call center including voice and messaging capabilities. Results will include a roadmap, timeline, budget, and technology selection that considers broad stakeholder input and is vetted and supported by university leadership.
Roadmap
The Digital Infrastructure & Operations Portfolio roadmap lays out where we currently are and where we expect to be in the coming months and years. This roadmap will be updated regularly to reflect changing industry standards and changing needs within the University, but the overall trajectory should be predictable from semester to semester.
The Digital Infrastructure & Operations roadmap is coming soon!
Senior Director
Don Pendergast
Current Initiatives
2024-2025
Telephone Modernization Project
2024-2025
Telephone Modernization Project
Upgrading outdated communication infrastructure to a more efficient, cost-effective, and integrated solution that enhances connectivity and supports the institution's evolving needs.
Jan 2026 - Dec 2026
Windows Server 2016 End of Life
Jan 2026 - Dec 2026
Windows Server 2016 End of Life
Enhancing system performance, security, and compatibility by transitioning to the latest Windows version, ensuring continued support and access to new features.
Compute & Storage Infrastructure
June 2026 - Aug 2026
Connect with Confidence
June 2026 - Aug 2026
Connect with Confidence
A campus-wide initiative designed to improve the WiFi experience for students, faculty, and staff by providing updated self-help resources, tips and tricks, and clear guidance on how to get help when experiencing connectivity issues.
Network & Voice Infrastructure
2026
Disaster Recovery
2026
Disaster Recovery
Establishing a comprehensive inventory of university applications to enable risk-aligned disaster recovery planning, prioritization, and faster restoration of critical services.
Compute & Storage Infrastructure
Notable Accomplishments
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Red Hat Enterprise Linux (RHE) Upgrade
Enhancing system performance, security, and compatibility by transitioning to the latest RHEL version, ensuring continued support and access to new features.
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Academic DMZ
Enhancing cybersecurity for academic departments and campus networks by implementing a dedicated DMZ to isolate publicly accessible resources from the internal network, providing controlled access for students, faculty, and external users while securing academic resources.
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MSSQL 2016 Server Upgrades
Modernizing database infrastructure by upgrading from SQL Server 2016 to 2022, improving performance, security, and scalability while ensuring continued Microsoft support, enhanced compliance capabilities, and access to the latest features.
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Data Center Virtual Private Network (VPN)
Modernized remote access to critical data center infrastructure by implementing a modern VPN platform with role-based access controls, ensuring authenticated users access only the networks their role requires.
By The Numbers
48,000+
Daily Wireless Connections
640
VM Application Servers
203
Database Instances
314
Kubernetes Workloads
Get Involved
Contact one of the DIO Portfolio Administrators: Rebecca Vickers, Chris Hayes, or Don Pendergast.